Abu Dhabi, UAE: His Excellency Eng. Hamad Ali Al Dhaheri, Undersecretary of the Department of Community Development (DCD) in Abu Dhabi, visited the Abu Dhabi Government Services (TAMM)centre in Al Forsan Village in Khalifa City in Abu Dhabi.The visit aimed to identify the most prominent challenges andassessthe speed and quality of social services provided to beneficiaries in order to develop them to the highest standards with the aim of meeting the needs of the community.
The Undersecretary, accompanied by His Excellency Abdullah Humaid Al Ameri, Director General of Abu Dhabi Social Support Authority, toured the centre’s facilities, and met with visitors and beneficiaries of social support services and other services provided by the social sector in Abu Dhabi, whose numberexceeds 100. Theouting was part of a series of visits that fallswithin the framework of the ‘Leaders in the Field’ initiative, which seeks to enhance communication between government leaders and beneficiaries of services offeredby various entities in the emirate.
His Excellency Eng. Al Dhaheri praised the important role of TAMM, stressing that itsefforts testify tothe success of integration and coordination between government entities in providing services according to best practices.He noted that during the COVID-19 pandemic, the social sector completed its digital transformation by making100 per cent of its services accessible online through the TAMM platform.He added that with the gradual return to normal, the service centres receive all beneficiaries of social sector services and offerthem comprehensivesupport under one roof.
His Excellency Eng. Al Dhaheri explainedthat the visit aimed to review the quality and speed of TAMM’s services, and analyserelatedchallenges, especially after the launch of a new set of services, such as the Abu Dhabi Social Support Program, which has enjoyedgreat popularitysince its inception.
Hesaid: “We seek to enhancethe quality of our services by continuously monitoringthe satisfaction of the beneficiaries in order to achieve the ambitious vision of our wise leadership to improvequality of life in Abu Dhabi.Government entities in the emirateareworking as one to serve all segments of society. We appreciate the collaborative efforts of our partners fromthe government and social sector that align with our joint ambition to elevate the global standing of Abu Dhabi.”
During the visit, the Undersecretary spoke to the beneficiaries of social sector services, highlightingthe Department’s keenness to offerfast and high-quality support to reach the highest levels of satisfaction in line with its vision toprovidedignified life for all.
For his part, His Excellency Abdullah Humaid Al Ameri said: “We continue to enhance communication with beneficiaries from low-income families in order to offeroptimal services that help them achievestability and work together to address any challenges.On this occasion, we were pleased toreceive an overwhelmingly positivefeedback from the beneficiariesof the Abu Dhabi Social Support Program on the levels of service provided by the TAMMservice centres.”
Heextendedhis gratitude to the strategic partners of TAMM andcommendedtheir efforts to provide the highest-quality services to the beneficiarieswith the aim of enhancing their experience, whichcontributes to achievingthe common goalof developing the social sector in Abu Dhabi.