PaCE Platform Enhancements to Raise Efficiency at Emirates Health Services 

PaCE Platform Enhancements to Raise Efficiency at Emirates Health Services 

Dr. Yousif Mohammed Al-Serkal: PaCE pioneers the region and world in innovative healthcare initiatives.

Smart Pace Software:

• Holds intellectual property 

• Received 16 awards, including 14 international awards.

·       Promotes innovation, future clinical researches and decision-making

• Reduces patient waiting time and hospital stays significantly

As part of its digital transformation efforts to enhance medical services, Emirates Health Services (EHS) has further developed the efficiency of services in its hospitals through its award winning, proprietary Performance and Clinical Excellence ‘PaCE’ platform. 

The PaCE platform enhancements include the setup of smart screens in healthcare facilities for clinical monitoring and updates. PaCE is an Artificial Intelligence system developed to provide massive data analysis, and predictive modeling while operating as a virtual digital assistant in all stages of health care. PaCE also works to proactively monitor medications, pathogens, and vulnerabilities in health care plans, by using the smart application linked to the electronic medical record, which focuses on individual health, amongst other functions. 

The platform has recently received two awards, EHS announced, at the Global Business Intelligence Symposium by INFOSOL in California, USA for ‘Best Electronic Dashboard for Unlimited Business Intelligence System for 2022" and the BES project and "Best Electronic Board of Value" for the platform’s Covid detection project.

Pioneering System

His Excellency Dr. Yousif Mohammed Al Serkal, Director General of Emirates Health Services, emphasized that the health system in the UAE pioneers the region and the world in innovative health care projects and initiatives, given the UAE’s strategy based on looking ahead and preparing proactively to confront crises, which contributed to the excellence and leadership of the sector in managing the Covid-19 crisis at the height of its escalation.

Furthermore, the gains made by the health care sector in the country came as a result of the forward-looking policies that covered all sectors, Dr. Al Serkal added, which directed the need to employ artificial intelligence, encourage innovation and leadership, and establish research centers for medical sciences that work with technological solutions.

Virtual Monitoring

Dr. Essam Howayyer Al-Zarouni, Executive Director of the Medical Services Sector, said that the ‘Pace’ platform is one of the most important innovative models in preventive health practices. The system has proven its efficiency, he said, as the ‘Beds Management platform’ contributed to monitoring the occupancy rates of beds at hospitals and centers and intensive care units in real time. 

Furthermore, an ‘Emergency Department Management platform’ equipped as live performance indicator system that issues detailed, up to date data that appears on display panels, and provides predictive.

The use of these advanced systems resulted in reducing patient waiting time and triage time, as well as improving communication methods, especially during peak hours, while maintaining productivity, safety, quality and managing waiting times.

Efficient Performance

Dr. Noor Al Mehiri, Director of Performance and Clinical Excellence (PaCE) Committee, stated that the platform is continuously being developed, as several interactive smart platforms have been updated and included, most notably ‘Beds Management platform’, ‘Emergency Departments Management platform’, ‘outpatient clinics management platform, ‘the intensive care and inpatient departments management platform’, and the ‘Quality Outcomes program platform’ for diabetes and Maternity. As well as new dashboards to be announced later this year.

In details about the latest development, PaCE Quality and Outcome Program (PQOP) is built with a comprehensive design framework which will help EHS and its medical community to assess their practices and by using digital tools in improving the management of patients with diabetes utilizing health information.  It offers a systematic and comprehensive approach of chronic disease care for improving the quality of chronic care delivery as well as disease outcome at all EHS facilities.  PQOP includes a range of multiple interventions from instance management of appropriate patient care, patients’ regular follow-up, surveillance using clinical information systems to track patient care, adoption of clinical practice guidelines and encouraging patients to improve self-management skills.

PQOP for diabetes provides a new model of efficient monitoring of chronic care using health information system. By ongoing surveillance and monitoring patient information, the quality and outcomes platform will help EHS management to identify gaps in the care process to take appropriate actions to deliver effective and timely care.