Thumbay University Hospital Launches UAE’s first ever personalized ‘Marhaba Service’ for patients

The novel concept draws parallels to the hospitality industry and offers fast-track delivery to patient care. Provides access to Hospital’s Special ‘Movie Theater’ and ‘Therapeutic Garden’ alongside a whole host of benefits.

Thumbay University Hospital Launches UAE’s first ever personalized ‘Marhaba Service’ for patients

Ajman, UAE: Bringing a revolutionary and innovative concept, in a first-of-its-kind move for the country, Thumbay University Hospital Ajman, the largest private academic hospital in the Middle East region has announced the launch of an exclusive ‘Marhaba Service’ for its patients.

The personalized service offers patients a fast-track option with outstanding service in addition to a superior hospitality experience. From the moment the patient steps into the hospital premises, they start to experience the difference; starting from a concierge valet parking facility, a separate VVIP entrance and elevator, a ‘Marhaba Lounge’ and a personal Guest Relations Officer who escorts the patient throughout their journey. The list of services is truly endless.

“Being a patient centric hospital, we are always looking at newer and more innovative ways to enhance our services. The ‘Marhaba Service’ is a novel idea, providing a different direction and setting new benchmarks for the healthcare industry. I feel that our sector has a lot to learn from the hospitality, as they both share many core characteristics and serve to the ever demanding, well-informed customers. The hospitality industry is always re-inventing itself by continually coming up with fresh and extraordinary ideas to amaze their guests, and it’s important that healthcare players leverage this knowledge and its successful advances towards strengthening their patient satisfaction levels.” said Dr. Manveer Singh Walia , COO, Thumbay University Hospital, Ajman

The dedicated ‘Marhaba Lounge’, designed for patients opting for this service ensures that all their needs are addressed seamlessly with almost zero-effort from their end. Moreover, patients are served with complementary drinks, getting access to the hospital’s very own ‘Movie Theater’ and the remarkable ‘Therapeutic Garden’, an innovative approach to rehabilitation aimed at providing holistic recovery to patients.

In this never before experience, it’s not the patients who go to the respective Doctor; instead, the Doctor attends to the patient at the lounge itself, providing the examination/diagnosis to their comfort. All other services such as registration formalities, consultation, procedures, documentation, billing, blood sample collections, medicine procurements, medical reports, admission process and follow-up appointments etc. are done on priority basis, requiring minimal waiting times.

“Whether for in-patient or out-patient, the ‘Marhaba Service’ is a great way to enhance your hospital visit and experience the extraordinary. Not just the patients, but their family members also receive the VVIP treatment and benefit from our fantastic facilities. For instance, the person(s) accompanying the patient can enhance their wellbeing by taking a nature-walk at the hospital’s Therapeutic Garden whilst the patient completes a day-care procedure. The garden is specifically designed to improve the patient’s health and augment the healing process. Featuring a variety of medicinal plants which are known to provide higher levels of oxygen, this Garden is a unique element of the overall ambiance”, added Dr.Walia .

On the other hand, the onsite ‘Movie Theater’ gives visitors the choice to entertain themselves and have an exceptional adventure as their loved ones complete an OPD appointment or recover at the hospital.

The ‘Marhaba Service’ was formally inaugurated by Dr Abdulghaffar Mohammad Abdulghafoor Alhawi, Head of Department, Center for Advanced Simulation in Healthcare, Gulf Medical University.

Thumbay University Hospital is a state-of-the-art family healthcare destination with 350-beds, over a hundred consultation clinics, a dedicated 100-beds long term care and rehabilitation unit, upcoming Centre for Oncology equipped with PET-CT scan, 10 modern surgical suites for all major specialties, 10-bed dialysis unit, Cath Lab, ICU/CCU/NICU/PICU etc.The Hospital has a dedicated floor for the Mother and Child program including 10 Labor & Delivery Rooms, NICU,SCBU,Well Baby Unit,etc.

Located in Thumbay Medicity, Al Jurf, Ajman, it is part of the academic hospital network of Thumbay Group, which has a professional workforce of 30 different nationalities serving patients in 50 different languages and serving patients from over 175 countries.