Dubai, UAE: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan, Infiniti and Renault in Dubai, Sharjah and the Northern Emirates, was awarded the “Consumer-Friendly Company” certification across its complete portfolio of operations — sales and aftersales —from Dubai Economy.
The “Consumer-Friendly Company” certification is granted to an organization that satisfies four key criteria points - Customer Strategythat focuses on the development of strategic objectives aimed at delivering customer service excellence;Customer Communicationsynergized across the organization from pre- to post-sales; Customer Carethat ensures protection of consumer rights and guarantees quality of service; and Development, which pertains to the constant advancement and progress of the customerservice staff in order to retain customer trust and loyalty.
Salah Yamout, Chief Operating Officer of Arabian Automobiles Company, said: “Achieving the ‘Consumer-Friendly Company’ certification is testimony to our operational excellence and our daily commitment to ensure we offer a seamless consumer experience. From high-quality services and top of the line products to a tailor-made approach to the customer experience, Arabian Automobiles’ invests in every touchpoint within the customer journey and this award is a direct result of our consistent efforts year-round.”
Arabian Automobilescontinuously maintains its pursuittoward excellence byconsistently keeping customers at the core of all its operations and aiming for the highest levels of customer satisfaction by providing quality products and exceptional services. As well as being certified as a “Consumer-Friendly Company,” Arabian Automobileswas also recognized with the Dubai Service Excellence Scheme Award, consecutively for the last 4 yearsby Dubai Economy, for delivering an excellent customer serviceexperience.